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HAIR LOSS GENIUS™ PRIVACY POLICY

Last Updated: September 4, 2026

This Privacy Policy explains how Hair Loss Genius™ ("Hair Loss Genius," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit HairLossGenius.com, enroll in or participate in our educational programs, purchase products or services, communicate with us, or otherwise use our website and related services (collectively, the "Services").

Our website, course platform, checkout, and certain communications are provided through Kajabi, LLC ("Kajabi") and other service providers that help us operate the Services. By using the Services, you acknowledge the practices described in this Privacy Policy.

Important privacy note
Hair Loss Genius™ is an educational service. Please do not submit confidential patient information, protected health information, or other information about a client or patient that you are not authorized to disclose.

1. Personal Information We Collect
The information we collect depends on how you interact with the Services. It may include:

  • Contact information, such as your name, email address, telephone number, mailing or billing address, and professional or business information you choose to provide.
  • Account and enrollment information, such as login credentials, course enrollment, attendance, quiz or examination activity, completion status, certificate information, and preferences.
  • Purchase and transaction information, such as products or services purchased, order history, payment status, billing information, discounts, and transaction records. Payment card information is generally processed by our payment service providers rather than stored directly by Hair Loss Genius™.
  • Communications and support information, including information you provide when you contact us, respond to surveys, participate in a course, submit a question, or request support.
  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, links clicked, referring pages, dates and times of visits, and interactions with the Services.
  • Marketing and preference information, such as email subscription status, campaign interactions, and advertising or cookie preferences.
  • User-submitted content, if available, such as comments, feedback, testimonials, survey responses, or other material you voluntarily provide.

2. How We Collect Personal Information
We may collect personal information:

  • Directly from you when you create an account, join an email list, enroll in a program, make a purchase, complete a quiz or survey, communicate with us, or otherwise provide information.
  • Automatically when you use the Services, including through cookies, pixels, log files, analytics technologies, and similar tools.
  • From Kajabi and other service providers that support our website, payments, email communications, analytics, advertising, video conferencing, customer support, or course delivery.
  • From referral sources, event registrations, business partners, or other third parties when permitted by law and consistent with the context in which the information was provided.

3. How We Use Personal Information
We may use personal information to:

  • Provide, administer, and improve the Services and our educational programs.
  • Create and manage accounts; process enrollments, purchases, payments, refunds or credits; and maintain transaction records.
  • Track course participation, assessments, completion, and eligibility for certificates or educational credentials.
  • Communicate with you about your account, purchases, course schedule, educational materials, customer service requests, and other service-related matters.
  • Send newsletters, educational communications, announcements, promotions, or other marketing where permitted by law and in accordance with your communication preferences.
  • Understand how visitors and participants use the Services, improve website and course performance, and evaluate marketing effectiveness.
  • Protect the security and integrity of our Services; prevent fraud, misuse, unauthorized access, or violations of our terms and policies.
  • Comply with applicable law, legal process, recordkeeping requirements, and enforce our agreements and policies.

4. Cookies, Analytics, and Advertising Technologies
We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, measure campaign performance, and, where enabled, provide or measure advertising.

These technologies may be provided by Kajabi and may also include analytics, advertising, or website-experience providers that we choose to use from time to time, such as Google, Meta, or session/website analytics providers. The specific tools used may change as our business evolves.

You may be able to manage cookies through your browser settings or any cookie-management controls made available on the website. Where required by applicable law, we will recognize and process legally recognized opt-out preference signals, such as Global Privacy Control, to the extent applicable to our processing.

5. How We Disclose Personal Information
We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy, including:

  • To Kajabi and vendors that provide website hosting, course delivery, payment processing, email delivery, analytics, advertising, customer support, cloud storage, video conferencing, security, or other business services.
  • To professional advisers, auditors, insurers, attorneys, accountants, or other advisers when reasonably necessary for business or legal purposes.
  • To business partners or marketing providers when appropriate to provide requested services, measure campaigns, or conduct marketing consistent with applicable law.
  • When you request, direct, or consent to a disclosure.
  • In connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction.
  • To comply with law, legal process, governmental requests, or to protect the rights, safety, property, and security of Hair Loss Genius™, our users, or others.

We do not disclose personal information merely because it is convenient to do so, and we do not knowingly sell personal information in the ordinary meaning of the word "sell." Certain privacy laws, however, may define some advertising or data-sharing practices as a "sale," "sharing," or "targeted advertising," and rights relating to those practices may vary by jurisdiction.

6. Kajabi and Other Service Providers
The Services are hosted in significant part through Kajabi. Information you submit through the website, checkout, account, or course platform may be collected or processed by Kajabi and other service providers on our behalf or pursuant to their own applicable terms and privacy practices. Those providers may process information in the United States or other countries.

We encourage you to review the privacy notices of third-party providers when their services are presented to you directly.

7. Course Participation, Live Sessions, and Recordings
Some educational programs may include live online sessions. A live session may be recorded for educational access, quality, or administrative purposes. If a session is recorded, participant names, voices, video images, chat messages, or questions may be captured when participants choose to participate using those features. We may provide notice of recording within the course or live-session environment.

Do not share identifying patient or client information during live sessions, course discussions, assignments, or communications with us.

8. Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain accounts and educational records, provide Services, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods may vary by type of information and legal requirement.

9. Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have rights concerning your personal information, which may include the right to request access, correction, deletion, portability, or information about certain disclosures, and the right to opt out of certain targeted advertising, sale, or sharing activities.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification of authority.

To make a privacy request, contact us using the information in Section 15 below. We will respond as required by applicable law and will not discriminate against you for exercising applicable privacy rights.

10. Email and Marketing Choices
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in our marketing emails. Even if you opt out of marketing, we may still send non-promotional communications relating to your account, purchases, course participation, certificates, security, or other transactions.

11. Children’s Privacy
The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it. Certain programs may also be restricted to individuals who have reached the age of majority or satisfy program-specific eligibility requirements.

12. Third-Party Websites and Services
The Services may contain links or integrations that lead to third-party websites, social media platforms, payment services, video platforms, or other online services. We are not responsible for the privacy, security, or content practices of third parties. Their privacy notices govern information they collect directly from you.

13. International Users and Transfers
Hair Loss Genius™ is based in the United States. If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Where required by applicable law, appropriate mechanisms will be used for cross-border transfers.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements. The revised policy will be posted on the website with an updated "Last Updated" date. Additional notice will be provided when required by applicable law.

15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact:

Hair Loss Genius™
4801 Woodway Drive, Suite 300E
Houston, TX 77056, USA
Email: [email protected]